Privacy Statement

Zero Limits is committed to protecting your privacy and handling your personal information responsibly. This privacy statement explains what information we collect, why we collect it, how we use and protect it, and your rights regarding your personal information.

Who we are

Zero Limits is a fitness gym based in Te Awamutu, New Zealand.

Website: www.zerolimitsgym.co.nz
Email: info@zerolimitsgym.co.nz
Phone: 07 871 3535
Address: 64 Rickit Road, Te Awamutu 3800, New Zealand

For privacy questions or requests relating to your personal information, please contact us using the details above.

What personal information we collect

Depending on how you interact with Zero Limits, we may collect information such as:

• Your name

• Contact details, including email address, phone number and address

• Date of birth

• Emergency contact details

• Membership and account information

• Payment and billing information

• Class bookings and attendance information

• Information you provide when making an enquiry or joining Zero Limits

• Information you provide when participating in programmes, challenges or other gym activities

• Information submitted through our website, social media pages, online forms or advertising campaigns

• Information relating to your use of our facilities and services

• Fitness and activity information where you choose to use connected services such as Myzone

• Any other information you choose to provide to us

We only collect information that is reasonably necessary for the purposes described in this statement.

How we collect your information

We generally collect personal information directly from you when you:

• Enquire about Zero Limits

• Join or renew a membership

• Make a booking

• Attend classes or use our facilities

• Complete a form or provide information online

• Contact us by phone, email or social media

• Purchase products or services from us

• Participate in a programme, challenge or promotion

• Choose to connect a fitness tracking service such as Myzone to your membership or gym services

We may also receive or process information through third-party service providers that help us operate Zero Limits, including:

• GymMaster — membership management, member accounts, bookings, attendance and related gym management services

• Ezypay — membership payment and billing services

• Myzone — fitness and activity tracking services where you choose to use Myzone

These providers may collect, store or process personal information on our behalf or as part of the services they provide to you. Each provider has its own privacy practices and policies.

Where we receive personal information from another source, we will take reasonable steps to ensure you are aware of the collection and how your information may be used, where required by the Privacy Act 2020.

Why we collect your information

We collect and use your personal information for purposes including:

• Managing your membership and account

• Providing gym and fitness services

• Managing class bookings and attendance

• Processing payments and billing

• Communicating with you about your membership, bookings and services

• Responding to enquiries and requests

• Providing information about relevant classes, programmes, events and offers

• Running promotions, challenges and other gym activities

• Maintaining the safety and operation of our facilities

• Improving our services and member experience

• Supporting fitness tracking and activity services where you choose to use them

• Meeting our legal and administrative obligations

Marketing communications

From time to time, we may contact you about Zero Limits services, classes, programmes, events, promotions or other offers that may be relevant to you.

You can choose not to receive marketing communications from us by using the unsubscribe option provided in electronic marketing communications or by contacting us at info@zerolimitsgym.co.nz.

Choosing not to receive marketing communications will not affect your membership or ability to use our services.

Who we may share your information with

We may share personal information with trusted third-party providers where this is reasonably necessary to operate our business and provide our services.

Our current key service providers include:

GymMaster — used for membership management, member accounts, bookings, attendance and related gym management functions.

Ezypay — used to process membership payments and billing.

Myzone — used for fitness and activity tracking and class bookings

We may also use other providers for website, technology, email, communication, advertising, marketing or other business services from time to time.

Some service providers may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure your information continues to be handled in accordance with applicable privacy requirements.

We will not sell your personal information.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect the safety, rights or property of Zero Limits, our members or others.

Fitness and activity information

If you choose to use Myzone or another connected fitness service, information relating to your activity and exercise may be collected and processed as part of that service.

Myzone's current privacy notice states that it may process information including exercise and activity data, heart-rate and related biometric information, depending on the services and permissions you use. Myzone also has specific provisions relating to New Zealand privacy requirements.

You can review the privacy policies of these services for further information about how they handle your personal information.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to personal information is limited to people and service providers who reasonably need it for the purposes described in this statement.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Your rights

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate or incomplete.

To make a request, contact us at:

Email: info@zerolimitsgym.co.nz
Phone: 07 871 3535

We may need to verify your identity before providing access to or making changes to your personal information.

If you choose not to provide certain information, we may not be able to provide some services or process your membership or booking where that information is reasonably necessary.

Privacy concerns

If you have a question or concern about how we have handled your personal information, please contact us first at:

info@zerolimitsgym.co.nz
07 871 3535

We will work with you to address your concern.

You also have the right to contact the Office of the Privacy Commissioner if you believe your privacy rights have not been appropriately addressed.

Changes to this statement

We may update this privacy statement from time to time to reflect changes to our business, services or privacy obligations.

The latest version will be available on our website at www.zerolimitsgym.co.nz.